Support
We're here to help. Find answers below or reach out directly.
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Frequently Asked Questions
How do I cancel my subscription?
Go to Profile → Subscription & Billing → Manage Billing. You can cancel anytime and retain access until the end of your billing period.
Why do I see a $1 charge when I start my free trial?
That is a temporary $1 authorization hold used to verify your card - not an actual charge. It is released automatically by your bank within a few days, and your free trial is not billed until it ends. If a hold has not dropped off after about a week, email [email protected] and we will help.
Is my health data private?
Yes. Your data is encrypted, never sold, and only used to provide you with personalized insights. See our Privacy Policy for details.
How does the AI analysis work?
Our AI looks for patterns in your logged data (food, symptoms, sleep, etc.) and provides insights. It's not medical advice - always consult your doctor.
Can I export my data?
Yes. Go to Profile → Export Your Data. You can download your data as JSON or a readable text report.
How do I delete my account?
Contact us at [email protected] and we'll process your deletion request within 48 hours. All your data will be permanently removed.
Billing Questions
For billing issues, subscription changes, or refund requests, you can:
- Manage your subscription in Profile → Billing
- Email us at [email protected]
Still need help? Don't hesitate to reach out.
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